Provides application technical support for the development, enhancement, customization and maintenance of Administrative Systems at Clarkson University. Work activities require competency in SQR, SQL scripting, PeopleSoft XML Publisher, PeopleSoft Application Engine, PeopleSoft Application Designer, PeopleCode programming language, and analytical and problem-solving skills to diagnose and address technical issues. This is an on campus position. 

• Provides assistance in coding, testing, debugging and documenting system modifications.
• Troubleshoots and provides problem resolution for program errors.
• Troubleshoots and provides problem resolution for data errors.
• Supports interfaces between systems and other internal/external systems.
• Assists with documentation or reviews documentation written by others that describes processing procedures.
• Provides technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs.
• Monitors performance of programs after implementation.
• Performs other relevant duties as assigned by the Director of Administrative Computing

Education:

Minimal Qualifications:
• Associates’ degree in an IT related field or three (3) years of technical experience in application programming
• Knowledge and technical proficiency in SQL scripting, interface programming languages, applications, tools and utilities

Preferred Qualifications:
• Bachelor’s degree in related field
• 3 years of technical experience in application programming in Higher Education in one of the following systems in version 9.1 or higher
o PeopleSoft Financials Supply Chain Management
o PeopleSoft HRMS
o PEOPLEsOFT Campus Solutions
• Knowledge and technical proficiency in PeopleSoft SQR
• Strong Proficiency in PeopleSoft Application Designer and PeopleCode a plus

Experience:
Minimal Experience:
• Knowledge and technical proficiency in SQL. Interface programming languages, applications, tools and utilities.
• Ability to create technical documentation and flowcharts

Essential Skills:
• Knowledge and technical proficiency in SQL scripting and programming languages
• Strong analytical and problem solving skills
• Ability to provide staff support for business and technical projects, assignments and analysis
• Ability to work independently on a day-to-day basis
• Strong customer service skills
• Ability to interface with internal information technology programmer/analyst, business analyst, client users and external vendors
• Excellent organization, analytical, interpersonal, written and verbal communication skills
• Must possess a willingness to learn and develop new skills
• Must possess the ability to work in teams and direct supervision
• Must be comfortable operating in a collaborative, shared leadership environment
• Demonstrated commitment to diversity and inclusion

Nonessential Skills
• Experience in PeopleSoft Application Designer
• Experience in PeopleSoft SQR Programming
• Experience in PeopleSoft XML Publisher
• Experience in PeopleSoft Crystal Reports

The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Health & Safety: All staff has a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions. All staff is therefore required to adhere to the University’s Health, Safety, and Environmental Policy & Procedures.

DISCLAIMER: The above statements are designed to indicate the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities, skills, and qualifications required of personnel so classified.

Special Instructions to Applicants: An equal opportunity/affirmative action employer, Clarkson actively seeks and encourages applications from minorities, women and people with disabilities.

All offers of employment are subject to the applicant successfully passing a background check (including, but not limited to, employment verification, educational and other credential verification, and criminal records